Terms of Service

Last updated: October 2025

1. The Service

KCROMO provides access to a premium digital entertainment service ("the Service"). By purchasing a subscription, you agree to these Terms.

2. Subscriptions & payments

• Subscriptions are sold for fixed periods (1 month to 2 years) and are activated after payment confirmation.
• Prices are listed in USD and confirmed on WhatsApp before payment.
• All sales are handled personally via our official WhatsApp line. No automated payments are processed on this website.

3. Fair use

• Your subscription is limited to the number of devices stated in your plan. Sharing your access with third parties may result in suspension without refund.
• The Service is for personal, non-commercial use only.

4. Availability

• We work to keep the Service available 24/7 and maintain a 99.99% stability rate on our core infrastructure.
• In case of a technical failure, our teams intervene within minutes to hours. We may perform maintenance or updates at any time to improve the Service.

5. Support

Technical support is provided 24/7 via Telegram, free of charge, for the duration of your subscription.

6. Refunds

• You may request a refund within the first 14 days of your subscription.
• The refund covers the full remaining months of your plan — the month already started is considered consumed and is not refunded. Example: a 1-Year plan refunded on day 10 returns 11 months of 12.
• The 1-Month plan is non-refundable, as no full month remains after the first 14 days.
• Refunds are processed within 14 days via the same payment method used for the purchase.
• After the first 14 days, subscriptions are non-refundable. If a technical issue on our side prevents the Service from working and cannot be resolved, we will offer a replacement or credit.

7. Liability

KCROMO is not responsible for interruptions caused by your internet provider, your device, or third-party applications. Our total liability is limited to the amount paid for your current subscription period.

8. Changes

We may update these Terms at any time. Continued use of the Service after an update means you accept the new Terms.

9. Contact

WhatsApp (sales): +44 7480 068470
Telegram (support): @KCROMOSUPPORT
Email: support@kcromo.com